Helping ESS teams prepare, practice and prioritize

Is your Emergency Support Services (ESS) Plan sitting on the shelf collecting dust?

Do those well-intentioned training workshops and exercise plans keep falling to the bottom of your to-do list?

If you are like many ESS teams, that could be very true.  Informally we create the plans, outlining how we will train our ESS teams, conduct exercises to test the process, and provide our teams with the opportunity to test the plans. Unless ESS is a priority, those plans will never come to fruition.

That’s where I come in.

Jackie Kloosterboer Disaster Specialist
In a nutshell, ESS is my passion and helping ESS teams succeed is an even greater passion!

Hi, I'm Jackie Kloosterboer

For over 25 years, I have specialized in Emergency Support Services (ESS), most recently working with the City of Vancouver as their ESS Director. Each year we responded to 45 to 60 ESS activations to support those displaced due to an emergency or disaster. Some ESS activations are very small, while others can be very involved where we are required to open a Reception Centre or Group Lodging Centre.

In addition, I have supported First Nations ESS (FNESS), helping develop ESS plans to support their community, and as an instructor with the Justice Institute of BC (JIBC), travelling across Canada and teaching ESS teams. 

As a result of my work, ESS teams often share that they are more confident in understanding how they can adapt their ESS plan to work for their community. ESS Teams have more control over uncertainty and peace of mind when unexpected events happen.

I believe in the importance of keeping our ESS Teams ready to respond to support those displaced. ESS teams across our province do fabulous work helping those impacted by disaster. If you and your team have any questions, don’t hesitate to reach out. I would love to work with you and your ESS Team.

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Join Our Monthly Calls

Check out our ESSD Monthly Call if you are an ESSD or ESSD Alternate, where you will have the opportunity to connect with ESSDs from across the province to talk about anything ESS.

If you are an ESS responder, join us for our ESS Monthly Check-In, where we talk about all things ESS and even include some ESS training and guest speakers.


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ESS Training

Has your ESS Team fallen behind? You're not alone! In-Person or Online ESS Refresher Courses may be what your ESS team needs to get back on track. Click here to find out how we can support your ESS Team moving forward.

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ESS Management Training

This 3-hour workshop focuses on the Management roles of ESS and how team members can successfully fill the ESS Management roles in a Reception Centre or Group Lodging Centre. Training is provided in person or online and tailored to the needs of your unique community.

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ESS Exercises

Exercises are a great way to test your ESS plans and provide ESS responders with a safe environment to learn and practice necessary ESS skills. ESS responders will gain confidence and understanding of the many ESS roles and learn to work as part of a team. Exercises are designed to meet the unique needs of your community.

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ESS Plan Development

Is your ESS Plan overdue for a redo? Are you sure that your agreements and plans are up to date? Reach out, and let's discuss the best course of action to get your ESS plan to where it needs to be so you will be ready for your next ESS response.

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ESS Directors Monthly Check In

Connect with ESSDs from across BC for a monthly ESSD Check-In Call. This forum allows ESS Directors to talk about anything ESS – our wins – our challenges – and the opportunity to share ideas and ask questions. If you are an ESSD or alternate ESSD, sign up using the link below or email

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ESS Responder's Monthly Check In

A significant challenge for ESS teams is connecting with other ESS responders. When the closest community can be miles away, it is difficult to connect and share info and ideas. This monthly 90-minute call will include training, sharing information, and developing relationships to support all ESS responders.